SHIPPING & REFUND POLICY – HARMONIQ

SHIPPING POLICY

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Delivery Time

As a dropshipping store, delivery times may vary depending on the destination country and supplier location. Estimated delivery time is between 7–20 business days.

Please note that delays may occur due to customs, holidays, weather conditions, or other circumstances beyond our control.

Tracking Information

When available, tracking information will be provided via email after your order has been shipped.

REFUND POLICY

Returns

Customers may request a return within 14 days of receiving their order.

To qualify for a return:

• The item must be unused.

• The item must be in its original condition.

• The original packaging must be included.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery and provide clear photos showing the issue.

Refund Process

Once your return request has been approved and the item has been received (if applicable), refunds will be issued to the original payment method within 5–10 business days.

Non-Refundable Items

The following items are not eligible for refunds:

• Personalized or custom-made products

• Used items

• Hygiene products that have been opened after delivery

Order Cancellation

Orders may be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be canceled.

Contact Information

For shipping, returns, or refund inquiries, please contact us:

Email: fencomplus@gmail.com